Relationship building with our clients

• Our immigration lawyers and migration agents adopts a non-discriminatory, ethical and empathetic approach to encourage you to give full instructions.

• Our immigration lawyers and migration agents are well travelled and have knowledge of other cultures, world affairs and human experiences from people across the globe and therefore, demonstrates an understanding of issues and concerns to you.

• We communicate with you in plain language and effectively uses interpreters when required.

What happens during a migration planning session?

• Our immigration lawyers and migration agents will identify relevant issues and assist in curating several pathways for your selection.

• Our immigration lawyers and migration agents are highly trained and have understanding of all aspects of Immigration Law, policy and departmental practices allowing them to identify relevant facts to question and take into consideration your expectations.

• Our immigration lawyers and migration agents are trained to adopt an orderly approach to elicit information, check with you and your records to clarify information, ensuring we provide you with the most accurate advice.

• Depending on the pathways identified, our immigration lawyers and migration agents will provide you with information booklet and/or any other relevant documentation for your record.

What to expect during a migration planning session?

• Our immigration lawyers and migration agents will ask you a range of questions to gather information, analyse and identify relevant issues, law and policy.

• Once our immigration lawyers and migration agents have factored in all information provided by you, they will distinguish realistic and unrealistic expectations and decide whether your case can be solved with appropriate option/s.

• Our immigration lawyers and migration agents will identify immediate available options including appropriate legal actions and other course of actions.

• Our immigration lawyers and migration agents will communicate clearly to you factors relevant to:

  • choosing between available options, and

  • a course of action, and

  • consequences of each options including procedural requirements, costs, timeframes and the dynamic nature of the immigration law.

• Our immigration lawyers and migration agents will check that you understand the advice provided and review any resources available to you to undertake the various options.

• Our immigration lawyers and migration agents will advise on and recommend interim actions in light of your responses.

How are the migration planning session conducted?

• In person

• Telephone Chat

• Video Conference

• Computer Screen Share Session (visual aid)

• Email correspondence (1 letter of advice)

How long is the migration planning session?

• It will generally take you 15-20 minutes to settle, where we take your general information and explain how the migration planning session will take place.

• Thereafter, you can expect approximately 50 minutes of chat with our immigration lawyers and migration agents.

Can I hire 2 Accredited Specialists Immigration Lawyers?

• If your case is extremely complex and technical, you may engage both of the Accredited Specialists.

• Our clients have reported that having a strong foundation to the commencement of their case will eventually save them more money in the long run.

• We offer a $330 discount (incl. GST) should you wish to engage 2 of the 56 Accredited Specialists in Immigration Law (NSW) simultaneously for your session.

What happens after the migration planning session?

• Generally, we will write to you reiterating the session and may include topics where our discussion may not have led us to expand.

• For cases that are time-sensitive, we offer a complimentary follow-up service as it takes time to prepare your case and for you to gather the supporting information. Please let us know if you wish to opt out of this service.

• In respect of other matters, our immigration lawyers and migration agents will respond promptly and as appropriate.

Will the migration planning session be recorded?

The migration planning session may be recorded for quality and training purposes. Please advise if you do not want this to be recorded. Please note that recordings may be kept for law enforcement reasons. By attending the migration planning session, the client agrees to the following:

• Personally identifiable information of client may be heard, seen, read, collected, or used by Agape Henry Crux as the organiser;

• Any communication or information transmitted during the

  migration planning session, such as voice, instant messages, or visa grant/refusal letter are available to and may be recorded and further used by Agape Henry Crux as the organiser.

What if I want to reschedule or cancel the migration planning session?

We require a minimum 24 hours notice for your cancellation.  Please inform us by 12 PM one (1) day before your scheduled Migration Planning Session to notify us of any changes or cancellations. If no prior notice or the notice given is not provided within the minimum notice period you will be charged a 100% cancellation fee for the missed appointment. Refunds cannot be made in any circumstance once the Migration Planning Session is completed.

Our obligation and our commitment to you

Providing excellent professional service is more than our commitment, it is our professional obligation. In addition, the Code of Conduct is intended to regulate the conduct of Registered Migration Agents (“RMA”) by introducing a proper standard for the conduct of business and establishes the minimum attributes and abilities that a person must demonstrate to perform as an RMA. We include for your attention the Information on the Regulation of the Migration Advice Profession(Consumer Guide). It is available in other languages. 

Our General Terms of Business for the migration planning session

For the full General Terms of Business for our migration planning session, please see HERE or with Mandarin translation see HERE.

Give us your details and we’ll match you up with one of our immigration specialists suited to your needs and circumstances.

Experience Agape Henry Crux