Global Feedback Unit (GFU) | Dealing with Visa Application Complaints and Requests

What is a Global Feedback Unit (GFU)?

The Global Feedback Unit is a designated body that handles feedback and reviews related to decisions made by certain government departments, including migration decisions made by the Department of Home Affairs under the Migration Act 1958. Here’s a breakdown of its functions, including how decisions are explained and reviewed and details on processing times and complaints. 

What does the Global Feedback Unit do? 

When a request is made regarding access to documents or personal information, the unit is required to provide a clear explanation if any of the following decisions are refused or delayed: 

• Access to a Document: If your request to access a document is denied, you will receive a statement detailing the reasons for this refusal. 

• Amendment of Personal Information: If your request to amend your personal information is not granted, a reasoning statement will also be provided. 

• Waiving or Reducing Charges: If your request to waive or reduce the charges related to information access is refused, you will be informed of the reasons. 

What is the Obliged Time for the Unit to Provide Explanations? 

The unit must provide a statement of reasons within 30 days of receiving your request. This ensures transparency and allows you to understand the basis of the decision. 

What if I disagree with the Decisions made by the Global Feedback Unit? 

If you disagree with a decision made by the Global Feedback Unit, you have the right to request a review. Here’s how the review process works: 

Requesting a Review 

1. Written Request: You must submit your request for a review in writing. 

2. Timeline: The request must be sent within 30 days of being notified of the decision you wish to contest. 

3. Extension of Time: If you cannot submit your request within the initial 30 days, you can apply for an extension. This extension request must also be made within 30 days of receiving the decision and should include reasons for the delay.

Review Process 

• An officer who was not involved in the original decision will conduct the review. 

• You will typically receive the review outcome and reasons for the decision within 30 days of submitting your review request.

How Can Agape Henry Crux Help

If you believe a decision made in your case was legally flawed or have concerns about processing delays or service quality, seeking advice and utilizing the available complaint mechanisms is essential; contact Agape Henry Crux. Our lawyers can assist and specialise in complex matters. Read our clients’ testimonials on Agape Henry Crux and Accredited Specialist in Immigration Law, Jason Ling. You can schedule an appointment with one of our immigration lawyers to seek professional advice by calling 02-8310 5230 or email us at info@ahclawyers.com. 

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